Support and Help Channels
A 60 minutes Inquiry Response Warranty
Each ticket you submit to our technical support crew will be responded to within about 60 minutes. All basic inquiries are going to be solved straight away. However, if the support request you have sent calls for the help of a capable administrator, we will forward the ticket to him and will let you know about the delay.
Expert Tech Assistance Service
We offer you around the clock tech help via a lightning fast ticket application incorporated into your Control Panel. You’ll be able to e mail us anytime about any of the packages that come pre–configured on the virtual server, which include the chosen OS, the server management panel and our custom produced Web Hosting Control Panel.
An Educational Help Section
Each part of the Web Hosting Control Panel that is available free with your VPS gives an internal knowledge base. You will find a variety of comprehensive how to articles and a choice of step by step video training materials that illustrate all the basic site control tasks. You can get access to them by clicking on the Help or Video buttons in the top right side of each Control Panel section.