Client Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response warranty for every support ticket or email that you submit to the tech support staff. We will rapidly reply to all the common inquiries and forward right away the case to our server admins if any additional assistance is needed. If you make use of the Admin Services package, we will perform any of the included server administration tasks at a time that has been discussed with you in advance.
A Top–Class Customer Care Service
We will be online for you 24–7–365 to respond to any enquiries that you may have with regard to our Web Hosting Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require help with server administration procedures, you can take advantage of our Admin Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting procedures
A User–Friendly Help Section
Our Web Hosting Control Panel has been pre–installed for every Linux dedicated hosting server. Among its features is a rather handy integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of how–to articles also video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.