A 99.9% Server Uptime
Our hosting platform is based on a secure, top–of–the–line hardware configuration and a significantly tweaked variation of Linux. So, no matter what your web site is, or how many website visitors you have, or even in case there’s a denial–of–service assault, our hosting servers will stay up and running and your sites will stay online.
Our Linux hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s crucial to also set up your own network architecture. This is the reason why we set up a custom internal network in each one of our data center facilities. Relying on premium–quality Juniper routers and switches, our internal network allows for mind–bogglingly fast data transfer speeds and is also completely redundant.
Because of this, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, irrespective of which hosting offer you have chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not pleased with our web hosting services, or if you find them insufficient, or if you decide that you should use a Linux VPS hosting rather than a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control of your domain names even when you cancel your account with us.
24/7 Technical Support
We’ve attentively chosen each single member of our 24x7 support team so that we can offer you the very best customer support service that you can get. Each one of our techs has several years of experience working with hosting accounts behind his back, therefore they know what they are doing. What’s more, they are available 24–7 – you will be able to get in touch with them whenever you want and they’ll reply back to you as quickly as possible.
Their average response time is well under twenty minutes, whilst with other web hosting distributors you need to wait around for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be answered in under 60 minutes.