24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and technical support for all of our Linux hosting. Even if you are not our client yet and you have questions, we can assist you promptly and provide the necessary info, in order to give you the choice to make an informed decision when you buy a new website hosting account. We are available any time, including weekends and holidays, and we supply numerous options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we now have multiple telephone numbers globally, thus you are able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The regular response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you are able to take full advantage of our 24/7 technical support services even on public holidays. Your websites will be available at all times and so will we. With a number of connection options, you will be able to choose the optimal method to contact us and find out about our solutions if you do not have an account yet, or ask for support in case you are already one of our customers. You can give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour reply time warranty, although it rarely takes over 20 min to receive assistance no matter the nature of the problem. Using our customer and technical support services, we will be available for you anytime you need us, not several days later.