In case you've ever had a hosting account in the past or you have dealt with any other type of online service, you probably know from personal experience that for many things it's better to talk to a live person over the phone rather than exchange support tickets or emails. In order to learn more about a specific service before you decide to order it or in case something small has to be made, for example, it is far easier and quicker to get it done real-time. If you are able to get hold of representatives by phone, it is very likely that you're dealing with a real web hosting provider, not a reseller. The level of support that you can get over the telephone may differ between different suppliers - from very general issues to professional tech support. Typically the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are managed through email and tickets.

Phone Support in Hosting

All of our hosting plans include phone support fourteen hours a day even on official holidays, which means that if you do not have an account yet, you'll be able to phone us and learn more about our solutions or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to contact the number which is closer to you. In case you're a current customer, we will assist you promptly with any kind of general and billing issues as well as with a number of tech issues in order to save you time and efforts - we acknowledge the fact that often it is more convenient to speak with a live person to get things done right away. Certainly, some situations cannot be managed on the phone, so in such a case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs daily as a part of the support services for each semi-dedicated server package that we provide. Since some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such an issue, still for all of the billing, general or minor tech issues you can always give us a call and we will assist you in a timely manner so as to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our high-tech cloud platform or you're able to get any other general information about our semi-dedicated solutions. We have local numbers in the United States, the United Kingdom and Australia as well as an international number, therefore you're able to call the one that is nearer to your location.