One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any customer support ticket that you post or any email that you send is only one hour, even if you contact us on weekends and official holidays. Irrespective of the nature of your problem or question, we will lend you a helping hand momentarily and will give you the required info to solve any problem with your websites. The actual reaction time typically doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting around for hours on end to get a problem resolved or even worse than that – waiting around all day only to get an answer that more information is needed while nothing’s resolved. We will offer you assistance in an instant solely because we realize just how valuable time can be in the dynamic digital world. The sixty-minute reply time guarantee is valid for any technical or billing inquiry that you may have with regards to our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a client support ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll get a reply within one hour max. You can contact us at all times with regard to technical, general or billing issues and due to the fact that we are available 24/7/365, you’ll always obtain support in a well-timed manner. Depending on the particular issue or question, we’ll give you more info, eliminate the problem if it’s been caused by something that is within our reach or tell you what to do on your end if you have to alter a given setting for a web application that we can’t access. You can forget about waiting for an entire day for each and every response. The fact is, in the majority of cases we answer tickets and emails within twenty-twenty five minutes max.