Integrated Ticketing System in Hosting
In contrast with what you may find with many other hosting companies, the trouble ticket system that we are using with our Linux hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize different log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one place. So, if you have a question or come across an obstacle, you can touch base with our client support staff members instantly. Our ticketing system features an intelligent search mechanism. This means that even in case you’ve sent heaps of tickets through the years, you’ll be able to find the one that you want without hassles. Plus, you can read knowledge base recommendations for tackling commonly encountered predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with us and you wish to touch base with our client service staff representatives, you will be able to send a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different tech support platform like you’ll need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any efforts and to look through older tickets using a smart search box. Also, you’ll be able to read the applicable knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can perform all the abovementioned operations without leaving your Hepsia Control Panel at any moment, which implies that if you bump into any complication or have a question, you can contact our technicians and resolve the issue at hand within the hour through one single platform.