A ticketing system is the most popular correspondence channel that hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to handle an issue that takes a certain period of time to examine or that has to be escalated to a system administrator. Thus, all replies supplied by either side will be kept in one and the same place in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts in order to do a given procedure or to get in touch with the hosting company’s customer service team. In case you desire to administer a handful of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. Additionally, it may take a considerable length of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Hosting

In contrast with what you may find with many other hosting companies, the trouble ticket system that we are using with our Linux hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize different log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one place. So, if you have a question or come across an obstacle, you can touch base with our client support staff members instantly. Our ticketing system features an intelligent search mechanism. This means that even in case you’ve sent heaps of tickets through the years, you’ll be able to find the one that you want without hassles. Plus, you can read knowledge base recommendations for tackling commonly encountered predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with us and you wish to touch base with our client service staff representatives, you will be able to send a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different tech support platform like you’ll need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any efforts and to look through older tickets using a smart search box. Also, you’ll be able to read the applicable knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can perform all the abovementioned operations without leaving your Hepsia Control Panel at any moment, which implies that if you bump into any complication or have a question, you can contact our technicians and resolve the issue at hand within the hour through one single platform.